2010 ACL MUSIC FESTIVAL HELPClose [X]
 

Shipping Options

2010 ACL Music Festival Souvenir Ticket orders ship via UPS 2-day Air Spring 2010. SIGNATURE IS REQUIRED FOR DELIVERY. No PO Boxes. UPS will email you tracking # when package ships. Package arrives in UPS envelope. Email acl@frontgatetickets.com with any questions.

PrintPass
PrintPass ticketing is postponed until Spring 2010. This is for your own safety and protection. You will be e-mailed instructions in early 2010 on how to pickup and print your ticket(s). Keep your order confirmation email and if you have any questions, email acl@frontgatetickets.com.

If you choose the MAIL option for your 2010 ACL Festival tickets, orders ship via UPS 2-day August-September 2010.

UPS Orders
Ticket orders ship via UPS in August-September 2010. Tickets arrive 2 days after being shipped. No Signature Required. UPS emails tracking information when package ships. Package arrives in UPS envelope. Up to 3 delivery attempts made by UPS. No PO Boxes. U.S. domestic shipments only. Keep your Order Confirmation email and if you have any questions, email acl@frontgatetickets.com

 

Ticket Terms & Conditions

Rain or Shine. Ticket is for ACL Music Festival, not a specific artist. Artists and times subject to change. No refunds/exchanges. Tickets lost or stolen cannot be replaced. The ticket is a revocable license for the time listed. "Management" means C3 Presents, LLC, and their affiliates. Management reserves the right without the refund of any portion of the ticket purchase price, to refuse admission or to eject any person who fails to comply with the rules of the venue, local, state or federal law or whose conduct is deemed illegal, disorderly, or offensive by Management. Persons entering the facility are subject to search for contraband, alcohol, controlled substances, weapons, firearms, fireworks, video equipment, or professional recording devices, which are expressly forbidden, and subject to confiscation. Ticket user bears all risks of personal injury incidental to the event, whether occurring before, during or after the event. Ticket user bears all risks, including cancellation of the event and of inclement weather. The resale or attempted resale of the ticket higher than that appearing hereon is prohibited and if discovered will result in the ticket being voided without refund. This ticket may not be used for advertising promotion (including contests and sweepstakes), or other trade purposes with the express written consent of Management. Ticket user consents to Management's use of your image or likeness incidental to any video display, transmission, or recording of the event. No pets are allowed except service animals.

 

Buying Tickets

When you click "Buy" on an event, you are shown a detail of the event with the date(s) and venue location(s) for that performer/event. The radio button next to the event should be selected and the event highlighted. Click the "purchase" button at the bottom of the screen.

On the next screen, choose the seating level you want (or GA/general admission) and the quantity of tickets you want, then click "add to order".
On the "My Order" screen, confirm that you have chosen the event and quantities you want. If you are ready to purchase, click "Secure Checkout"; or "Continue Shopping" to buy tickets for another event.
Clicking "Update" will refresh the prices to match the quantities and shipping. To remove tickets from your order, select "Remove these tickets from my order" directly under the "delivery" field.

When you click "Checkout," you will be asked for your name, address, phone number, email address and credit card information. These fields are all required to place an order. If you are signed in, everything will be filled out except your credit card information.

While your order is processing, do not click the "back" or "reload" buttons on your browser: it could cause the system to place your order twice! If you do not receive an order number or authorization code, you may safely click back or reload to try again.

If you card is declined or you experience an errors, you will have the opportunity to check your information and try again, or you can call us and use the order number provided. If your order is accepted successfully, you can click "Printable Receipt" to get a printed version of your receipt, but note that we will also email the receipt to the address you provided.

 

CVC/CVV Code

The Card Validation Code is a security code printed on the back of your credit card in the signature strip. It may appear on the front of American Express cards. The code is the LAST three or four digit group in the sequence.

An example of a CVC code.

 

Sign In

If you"ve already created an account with us, you can sign in here. If you do not have an account, please read this.

 

Sign Up

Creating an account makes ordering faster because your billing and shipping information will be stored, and you won't need to type it in again the next time you order (for security purposes, however, credit card information is NOT stored).
Additionally, you can view your order history and have email receipts for any past orders resent.
If you do not have an account, and would like to create one, click "my account" on the top right navigation, or "sign in" on the left navigation. Then click "if you do not have an account, sign up." Enter the email address you wish to use and create a 6 to 16-character password.
Alternately, at the end of your first successful order, if you are not signed in under an account, you will be prompted to create one using the email address you entered for the order.

 

Newsletters

You can opt in to any of our emailed newsletters to find out about upcoming events at our venue, or join specific artists" mailing lists. You are never automatically added to any list, nor is your email address shared with any third parties. You may unsubscribe at any time.
To subscribe or unsubscribe from a newsletter, click NEWSLETTERS on the left navigation and follow the instructions.

 

If You Didn't Get Your Receipt...

If you didn't receive your receipt via email, first check any spam folders you have in your email account--it may have been routed there. Secondly, if you have an account with and placed your order using that account, use the order history function to print out your receipt or resend it. Lastly, try to remember if you received a confirmation number after your order--this means we did get your order correctly. Please use the CONTACT US link to call or email us to check your order. We do not recommend that you retry your order, as you may wind up with a duplicate order which may not be refundable.

 

Order History

You must log in using the SIGN IN link to access your order history. Once logged in you can print or re-email any of your receipts.

 

Other Help

Need some help not listed here? Please click on CONTACT US in the left margin and let us know what you need help with.