Front Gate.com, LLC, a Delaware limited liability company ("Front Gate Tickets") and its affiliate Front Gate Ticketing Solutions, LLC., a Delaware limited liability company ("Front Gate Ticketing Solutions" and together with Front Gate Tickets, "Front Gate"), the owner and operator of the Sites located at www.FrontGatetickets.com and online stores created for clients of Front Gate Ticketing Solutions (collectively, the "Sites"), have created this Privacy+Security Policy in order to demonstrate our firm commitment to the privacy of your personal information. The following discloses our information gathering and dissemination practices for the Sites. This policies describes:
- What personally identifiable information Front Gate collects.
- What personally identifiable information third parties receive from or collect through the Sites.
- How Front Gate and its business partners use the information.
- What choices are available to users regarding collection, use and distribution of the information.
- With whom Front Gate may share user information.
- What types of security procedures are in place to protect the loss, misuse or alteration of information under Front Gate control.
- How users can correct any inaccuracies in the information.
If users have questions or concerns regarding this statement, they should contact Front Gate Customer Assistance by using the contact form found by clicking here, call us at 888-512-SHOW, or send an email to firstname.lastname@example.org.
Notice of Information Collected and Disclosed
This Policy tells you, among other things, what information we gather from you through our Sites, how we may use or disclose that information, and our efforts to protect it.
In connection with your use of our Sites, we may collect the following information:
- The domain name, but not the e-mail address of visitors to our Sites.
- The e-mail addresses of users who communicate with us via the Sites or via e-mail.
- Aggregate information on what pages on our Sites users access or visit.
- Information volunteered by the user, such as through registration on the Sites, e-mail update requests and general requests for information.
- Information about your transactions with us and transactions with third parties, such as the bands and venues for which Front Gate Ticketing Solutions provides ticketing and merchandising services.
In order to use some of the Sites, a user may first complete the registration form. During registration a user gives contact information (such as name and email address). We use this information to contact the user about services on the Site for which the user has expressed interest. It is optional for the user to provide demographic information (such as income level and gender), and unique identifiers (such as, username and password), but this is encouraged so we can provide a more personalized experience on the Site. We may use your e-mail address to contact you directly regarding services, products or information that we believe might interest you.
We request information from the user on our order form. A user must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customerís orders. If we have trouble processing an order, the information is used to contact the user. We store all information that we collect through the ordering process excluding the actual credit card number. We do NOT store credit card numbers in our database, nor is the credit card number stored at any point on our server, it is transmitted directly to Authorize.net. Please click here to review their privacy and security policies.
We do not disclose any nonpublic personal information about you to anyone, except as permitted by law, however, we may choose to disclose all of the information we collect, as described above, to Front Gate Ticketing Solutions clients in conjunction with processing transactions on their behalf and providing services to such clients where you are a customer of the client, to companies that perform marketing services on our behalf, or to other similar companies with whom we have joint marketing agreements. Front Gate is the owner of the information collected on the Sites; however, data collected on the marketing and merchandising sites for our clients is jointly owned by Front Gate and the respective client. Front Gate has no control or responsibility for the use of this jointly owned data by our clients and the clients can use this data as they desire without Front Gate's knowledge or permission. Please review privacy policies they post on their sites for information about their use of data.
Additionally, Front Gate may share aggregate information about our users with advertisers, business partners, sponsors and other third parties, though such summary information will not identify any specifics related to you. We may use the personal identifying information you provide to administer Sites usage and monitor traffic-levels, and to contact you regarding improvements we can make to our Sites and our services, if necessary. We also may use IP addresses to analyze trends, administer the Sites, track user movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. We partner with certain third parties to provide specific services. For example, internet connectivity, computer crime investigation, incident response, web hosting, etc. These third parties are not allowed to use personally identifiable information except in conjunction with providing these services.
Finally, we may need to disclose personal information when required by law when we believe that such action is necessary to comply with a current judicial proceeding, a court order or legal process.
We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.
Front Gate restricts access to your nonpublic personal information to those employees who need to know that information to provide information to you. Front Gate maintains physical, electronic, and procedural safeguards to guard your nonpublic personal information.
Surveys & Contests
From time-to-time our Sites may request information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user; therefore, has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be shared with the contest or survey sponsors and used to notify the winners and award prizes. The terms of a contest may provide, among other things that the identities of the contest winners may be made public. Survey information may also be used for purposes of monitoring or improving the use and satisfaction of the Sites. Though we may use an intermediary to conduct these surveys or contests, they may not use users' personally identifiable information for any secondary purposes.
A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the sites uses to track the pages you've visited.
If you prefer that we not disclose nonpublic personal information about you to nonaffiliated third parties, you may opt out of those disclosures; that is, you may direct us not to make those disclosures (other than disclosures permitted by law). If you receive communications from us that you do not want to receive, you can opt-out from receiving these communications, by specifically telling us to stop sending them to you. Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by clicking the unsubscribe link in the email or emailing us at email@example.com.
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
Onward Transfer (Transfers to Third Parties)
We will apply the Opt-Out policies discussed above in the event we propose to disclose your information to a third party.
It should be noted that e-mails and other information you send to us is not encrypted and cannot be considered a secure means of transmitting sensitive information. Front Gate will never ask you to submit your financial data such as your credit card account numbers, via e-mail. You should be aware of the limitations of security, authentication, encryption, and privacy measures used in connection with the Internet and that any information you transmit through the Sites may be damaged, corrupted, "sniffed" and/or accessed by another person without your permission.
Regardless of the precautions taken by you or by us, "perfect security" does not exist on the Internet. We cannot ensure or warrant the ultimate security of any information you transmit.
The Sites may contain links to other sites. Please be aware that Front Gate may not be responsible for content or the privacy practices of such other sites. We encourage our users to be aware when they leave our Sites and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this Sites.
Our Sites are not directed at children under the age of 13 and do not knowingly collect personal information from children under the age of 13. If Front Gate obtains actual knowledge that it has obtained personal information about a child under the age of 13, that information is immediately and permanently deleted from our records.
In the event Front Gate goes through a business transition, such as a merger, acquisition, or sale of a portion of its assets, usersí personal information will, in most instances, be part of the assets transferred.
If you have a comment, question or request, or if you need to contact Front Gate for any other reason, there are three easy ways to do so.
E-mail: You can e-mail at firstname.lastname@example.org or by completing our contact form here.
Telephone Number: You may call us at 888.512.SHOW or 512.389.0315. If you call after normal business hours, please leave a message and your telephone number. We will get back to you as quickly as possible. Normal office hours are Monday through Friday, 8:30 a.m. to 5:30 p.m. Central Time.
U.S. Mail: Send mail to Front Gate at:
Front Gate Tickets
PO Box 40878
Austin, TX 78704
Last updated July 29, 2009.